Refund Policy
Last updated: 10 October 2026
14-day money-back guarantee. If you're not happy with a new Standard or Premium subscription, ask for a refund
within 14 days of your first payment and you'll get it back in full. No questions asked.
Card and PayPal payments (via Paddle)
- New subscriptions: full refund on request within 14 days of the first payment. This also covers your legal right of withdrawal as an EU consumer.
- Renewals: if you forgot to cancel, ask within 7 days of a renewal payment and, provided you haven't used the Service since that renewal, we'll refund it.
- How to ask: use the link in your Paddle receipt email, or contact Paddle's buyer support at paddle.net. You can also message us on Discord at @wilgotwall and we'll arrange it. Refunds go back to the original payment method, usually within 5–10 business days.
- Cancelling (without a refund) stops future renewals. You keep access until the end of the paid period.
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for card and PayPal orders, which processes refunds on our behalf.
Payments in TF2 keys
Key payments are made directly to us on Discord. Within 14 days of a new key payment we'll return the keys in full on request. After that, contact us and we'll return keys for any whole unused weeks.
If the Service doesn't work
If a paid feature you rely on is unavailable for a long period because of a problem on our side, contact us and we'll extend your access or refund the affected time.